Simple, Powerful Features for Your Business
Everything you need to connect with your customers. MassivSend helps you send automated messages, chat in real time, and scale your sales on WhatsApp without complex setup.
Custom WhatsApp Bots & No-Code Flow Builder
Build automated 24/7 sales qualification, booking, and support bots with an interactive visual node graph.
Transform your WhatsApp business account into an automated sales and support engine. Construct custom multi-step bot flows using an intuitive visual canvas. Set keyword triggers, capture customer details, branch logic based on recipient replies, trigger CRM webhooks, and seamlessly escalate complex chats to human live agents.
- Visual node builder (Triggers, Inputs, Conditions, API Webhooks)
- 24/7 automated lead qualification & customer data capture
- Dynamic logic branching based on recipient choices
- Seamless handoff to human support agents in Live Chat
AI Smart Sending & Customer Insights
Automatically send campaigns at the exact hour each customer is most likely to read and reply.
Stop blasting messages blindly. Our smart analytics assistant automatically reviews your historical chats to group customers based on their engagement. It schedules and sends your broadcasts during each individual customer's active hours to maximize read rates and boost response rates.
- Automatically sends at optimal client hours
- Groups customers by activity (VIP, Active, Inactive)
- AI-powered growth audits to improve response rates
- Cleans and formats phone numbers automatically
Interactive Forms Natively in WhatsApp
Collect appointments, registrations, and feedback directly inside the WhatsApp chat thread.
Do not force users to leave WhatsApp to visit slow web browsers. Show forms right inside the chat window so users can book slots, submit reviews, or register details without losing engagement. Submissions sync back automatically to your MassivSend dashboard.
- In-chat booking, signups, and reviews
- Simple builder to create custom layouts
- Instantly updates your customer logs
- Fast load speeds with native Meta integration
Unified Customer Live Chat Inbox
A powerful chat interface supporting image sharing, quick replies, and client status tracking.
Give your support agents a clean, unified workspace. See who has read your messages, send and receive files, filter chats by group segments, and share customer summaries across sales channels in one tap.
- Real-time message updates
- Send and receive images, videos, and PDFs
- Read receipts (single and double checkmarks)
- Fast team handoffs for customer support
24/7 Automated Replies & FAQ Assistant
Create automated keyword rules and numerical FAQ menus to answer customers instantly.
MassivSend uses smart AI to read your business documents and reply to complex customer questions automatically. You can also configure simple keyword rules (e.g. reply to "refund policy") or numbered menu systems to handle common customer queries even while your team is offline.
- AI Customer Assistant trained on your business docs
- Easy setup for FAQ reply rules
- Numerical menu builder (e.g., Press 1 for Hours)
- Smart keyword matching
WhatsApp Shopping & Product Catalogs
Send interactive product cards and collect customer shopping carts directly in live chat.
Connect your Meta catalog to MassivSend and send products directly to customers during a live chat. Customers can browse your catalog, add items to their cart, and submit their order request natively back into the chat for automated invoicing.
- Simple product catalog integration
- Show product collections directly in the chat
- Customers can submit checkout carts
- Smooth checkouts inside the WhatsApp app
Social Media Comment to WhatsApp DMs
Automatically reply to comments on Instagram/Facebook and send private shopping links.
Turn social media comments into sales. MassivSend monitors your posts for keywords like "price" or "info". It replies to comments publicly and instantly initiates a private DM sequence directing users straight to checkout or a WhatsApp chat.
- Automated Instagram & Facebook comment scans
- Public replies are posted automatically
- Private DM sequence is triggered instantly
- Tracks lead sources from social posts
Support Team Roles & Chat Assignment
Assign customer chats to specific support agents and set custom staff permissions.
Scale your support and sales team safely. Assign chats to specific agents, and limit permissions so staff only see their assigned conversations. Keep critical settings, API keys, and billing details private and hidden from employee view.
- Assign customer conversations to agents
- Create custom staff roles (Sales, Support, Admin)
- Hide billing plans and backend settings from staff
- Distribute customer chats evenly across your team
Instant HubSpot CRM & Webhook Integration
Automatically push every WhatsApp lead, customer response, and bot interaction straight into your HubSpot CRM.
Never copy-paste customer phone numbers or deal details manually again. MassivSend seamlessly connects your WhatsApp account to HubSpot CRM. Whenever a new lead interacts with your WhatsApp bot or sends a message, their contact details, lead status, and chat summaries are synced automatically into your HubSpot pipeline.
- Automatic lead & deal creation in HubSpot CRM
- Capture customer names, emails, cities, and custom answers
- Connect WordPress, Shopify, WooCommerce & custom Webhooks
- Real-time notification triggers for your sales team
Razorpay Instant Billing & Automated Quota Upgrades
Upgrade messaging limits in one click with Razorpay payment gateway integration.
Upgrade your workspace instantly using Razorpay securely via UPI, Credit/Debit cards, or NetBanking to unlock high message limits immediately without waiting for manual verification.
- Instant Razorpay checkout (UPI, Cards, NetBanking, Wallets)
- Automated plan upgrades and message quota increases
- Secure payment handling with instant webhooks
- Instant tax invoices and subscription receipt generation
One-Tap Meta Onboarding
No developer keys. No complex configuration. Launch WABA popup and start instantly.
Quick WhatsApp Setup (No Tech Required)
Connect and verify your official WhatsApp Business number in seconds directly from the app.
Skip the complicated developer settings. Our simple onboarding setup guides you through a secure Facebook login popup to register your number, verify it via SMS, and start sending messages instantly. We configure all the technical settings automatically in the background.
- Verify phone numbers in under 30 seconds
- Simple Facebook login popup
- Automated configuration in the background
- Preserves manual developer configurations for experts
Automated Store Flow
E-Commerce Webhooks & Notification API
Automate your store alerts. Connect Shopify, WooCommerce, or custom sites in one click.
Connect your online store to WhatsApp without manual work. When a customer makes a purchase, registers an account, or asks for tracking, our secure API instantly triggers a WhatsApp alert with interactive buttons. If they reply to the message, the response is instantly sent back to your server (via webhooks) so you can update order statuses or trigger custom bots.
- Automated Order & Shipping Alerts
- Simple REST API with Code Snippets
- Instant Two-Way Webhook Relaying
- Works with Node.js, Python, WordPress & Java
Webhook Only Mode: High-Privacy API Gateway
Direct API routing. Apne CRM ya custom backend ke sath WhatsApp ko connect karein bina kisi extra database storage ke.
WhatsApp incoming messages ko humare database par store kiye bina seedhe apne server par receive karein. Agar aap healthcare, banking, ya internal tools ke liye WhatsApp API use kar rahe hain aur chat security and storage aapke server par hi manage karni hai, toh 'Webhook Only' mode enables true privacy and database performance.
- Zero Database Logs: Chats are never saved in our `chat_messages` tableākeeping your customer chats 100% private.
- Instant Webhook Forwarding: Messages are forwarded to your backend URL in milliseconds.
- Zero Database Overhead: Prevents database writes/reads to keep performance lightning-fast.
- Bypasses Push Notifications: Disables standard mobile alerts to prevent notification noise.
Aasan shabdo mein: Jab customer aapko WhatsApp par message karega, toh wo direct aapke server/CRM pe chala jayega. Humare server par un messages ka koi data save nahi hoga! Super privacy, super speed!